Shelby County Inmate Search: Fast County Lookup

Inmate Search Memphis delivers fast, accurate county lookup and records for anyone needing to locate an inmate, check custody status, or verify booking details. By entering an inmate name, ID number, or booking number, users can instantly access the inmate database, see current inmate search results, and view essential information such as housing location, charges, and scheduled release date. The system pulls data directly from the Shelby County Sheriff’s office, ensuring that inmate records are refreshed daily, so families and legal professionals can rely on up‑to‑date inmate information. Whether you are trying to find someone in jail, confirm an inmate’s custody status, or understand why an inmate does not appear in search results, this platform streamlines the inmate lookup process with clear, searchable fields and transparent record‑update timelines.

Inmate Search Memphis also supports detailed inmate lookup by name, allowing users to filter results with additional identifiers like booking date or case information to pinpoint the correct individual among recently booked or recently released inmates. The service explains how to find an inmate’s jail location, how to check if someone is still in custody, and why certain records may be missing due to processing delays. By integrating terms such as inmate search online, jail records, and correctional facility details, the portal meets the exact intent of users seeking reliable inmate records while maintaining a professional, easy‑to‑understand experience.

How to Search for an Inmate

If you need to find a person who is being held in a local jail, the fastest way is to use an online inmate search tool. The Shelby County inmate search system lets you check who is in custody, view their booking details, and see where they are being housed. You do not need to call the jail or visit in person to get basic facts, which can also be verified through official shelby county tn records for complete records. Everything is available on a public website that the sheriff’s office updates each day. Whether you are a family member, a lawyer, or someone who just needs to confirm a custody status, this tool gives you the answers in a few clicks.

The official search portal runs on the Shelby County government website. You can enter a name, an inmate ID number, or a booking number to pull up records. The results show you the inmate’s full name, current custody status, housing location, charges, and release information. All the data comes straight from the county booking system, so you can trust what you see on the screen. If you want to learn how to find someone in jail in Memphis, this guide walks you through each step so you get accurate results every time.

Official Search Portal: https://www.shelbycountytn.gov/83/Shelby-County-Sheriff

Steps to Search

• Open your web browser and go to the Shelby County Sheriff’s Office inmate search page.
• Look for the search box labeled for inmate lookup by name or booking number.
• Type the full legal name of the person you are trying to locate. Use a last name first if the tool allows it.
• Add extra details such as a date of birth or a booking date if you have them to narrow down the list.
• Press the search button and wait for the results to load on the page.
• Review the names that appear and click the one that matches the person you are searching for.
• Read the full profile to see custody status, charges, bond amount, and scheduled release date.
• Save or print the page if you need to share the information with a lawyer or family member.

Inmate Search by Name

The most common way to find someone in custody is by searching their name. The system works best when you type the full last name followed by the first name. If the name is very common, like Smith or Johnson, you will see many results. You can scroll through the list and look at middle names, dates of birth, or booking dates to pick the right person. The search tool sorts the results by the most recent booking, so the freshest entries show up at the top.

When you do an inmate search by name, the system checks the current database of people who are being held at any county facility. It also shows people who were booked in the last few days. If the person was released more than 24 to 48 hours ago, the name might no longer be on the active list. You may need to call the sheriff’s office to ask about older records. For most users, a simple name search is enough to confirm if someone is in jail right now.

Information Needed for an Inmate Search

Before you start your search, it helps to gather as much information as you can about the person. The more details you have, the easier it is to find the right inmate. At a minimum, you should know the full legal name. If you also know the date of birth, that helps a lot when there are many people with the same name. Some users even know the booking date or the facility where the person was taken.

Here is a list of details that can speed up your search and remove confusion when you see several names that look alike.

• Full legal name, including any middle names
• Date of birth or approximate age
• Booking date if you have it from a recent arrest
• Booking number printed on a release form or court paper
• Known aliases or nicknames used by the person
• Last known address or home county

If you do not have all of these, do not worry. You can still search with just a name and get useful results. The search tool is built to handle simple searches and return a clear list of matching inmates currently in the system.

Finding Someone in County Custody

To find someone in county custody, you need to use the right lookup tool that connects to the local jail. The Shelby County system covers people held at the county jail and any connected detention centers. It does not show people held by federal agencies, state prisons, or other counties. If the person was transferred out of Shelby County, you will need to check the state inmate search or call the receiving facility.

When you search, the results will tell you if the inmate is still in county custody or if they have been moved. The system also shows the housing location, which tells you the exact facility and unit. This is helpful for families who want to plan a visit or send a letter. Knowing the exact custody status saves you time and removes the guesswork from the process.

Inmate Search Results

Once you run a search, the results page displays a list of inmates that match the name or number you typed. Each entry shows basic facts that help you identify the right person. The results are sorted by booking date, so the newest entries appear first. You can click on any name to open a full profile page that displays more detailed records. The full profile is where you find out about charges, bonds, court dates, and release plans.

The search results pull data directly from the sheriff’s office booking system. They refresh throughout the day as new arrests happen and as people are released. If you need to print or share the information, you can use your browser’s print function. The records are public, so there are no restrictions on who can view them. Lawyers, family members, employers, and the press all use the same tool.

Inmate Name and Identification Details

Each inmate profile shows the full legal name of the person in custody. This includes the last name, first name, and middle name if one is listed. Some profiles also show known aliases that the person uses. Along with the name, you will see an inmate ID number, which is a unique code assigned at booking. This number stays with the inmate for the entire time they are in custody and helps staff track their case.

The ID number is useful when you call the jail to ask about an inmate. Staff can pull up records faster if you give them the ID. The booking number is another helpful detail. It shows up on court paperwork and release forms. If you have either number, you can type it into the search box to skip the name search and go straight to the full profile.

Custody Status and Location

The custody status field tells you if the inmate is in jail, released, or on their way out. Most profiles show one of three statuses: in custody, released, or pending transfer. If the status reads “in custody,” the person is still being held at a county facility. If it reads “released,” they have already left the jail. A “pending transfer” status means the inmate is moving to another facility, such as a state prison.

The location field shows which facility is holding the inmate. This is important for people who want to visit or send mail. The system also lists the housing unit, which tells you the section of the jail where the inmate stays. Housing units often have their own rules for visits and phone calls, so checking the location helps you plan your visit correctly.

Booking Date and Release Information

Every inmate profile lists the booking date, which is the day the person was taken into custody. This date helps you tell how long the person has been in jail. Some profiles also show the release date, which could be the actual release date or the scheduled release date. If the person posted bond or finished their sentence, the release date shows when they left the facility.

For inmates who are still being held, the profile shows a projected release date based on their charges and time served. This date can change as court cases move forward. If you are planning to pick up a family member or send a release-day gift, call the jail first to confirm the time and location of release. Release procedures can take several hours, so early planning helps.

Charges and Case Information

The charges section lists the criminal charges that led to the arrest. Each charge has a code, a short description, and the level of the offense. You will see whether the charge is a misdemeanor, a felony, or a violation. The profile also shows the bond amount, which is the money needed to get out of jail before trial. Some inmates are held without bond, and the profile will say so clearly.

Case information includes the court case number and the next court date. This is helpful for lawyers who need to track hearings and for families who want to know when the person will appear in court. The profile updates as new charges are added or as the case moves through the system. You can use the court case number to look up more details on the county court website.

Record Update Dates

Every inmate profile shows the date the record was last refreshed. This tells you how fresh the data is. The sheriff’s office updates inmate records daily, but some details, like court dates, can change throughout the day. The update date is a good way to know if you are looking at the latest version of the record.

Here is a sample of how record updates work on a typical day.

If the record update date is from more than one day ago, the information might be slightly out of date. In that case, you can call the sheriff’s office for the latest details.

Current Inmate Status

Checking current inmate status is one of the main reasons people use the search tool. The status tells you whether the person is still in jail or has been released. This saves families a lot of stress because they do not have to drive to the jail or wait for a call. A quick search gives you the answer in seconds. The status field is updated every time an inmate moves through the booking process.

If you are trying to confirm that a friend or family member is in custody, the current inmate status check is the best way to do it. The tool pulls from real-time data, so the status you see is the most accurate available online. For a final confirmation, especially before a visit or a bond payment, you can call the jail.

How to Check Current Custody Status

To check current custody status, go to the inmate search page and type the inmate’s name or ID number. Open the full profile and look for the custody status field. If it says “in custody,” the person is still at the facility. If it says “released,” the person has already left. The status also shows the date and time of the latest update, so you know how recent the data is.

For users who need to check the status often, bookmarking the search page saves time. Some users check the status daily while waiting for a court hearing or a release. You can run the search as many times as you need. There is no limit, and the tool is free to use.

Current Housing and Facility Information

The housing section of the profile shows where the inmate is staying inside the jail. Large jails have many housing units, each with its own security level. Some units hold inmates who are waiting for trial, while others hold people who have already been sentenced. The housing field tells you the unit name, the bed number, and the security level.

The facility information section lists the name and address of the jail. It also shows the contact number for that specific facility. If you need to mail a letter, drop off money for the inmate’s account, or set up a visit, the facility page gives you the rules and the addresses. Always double-check the facility name before you send anything, so your letter or package reaches the right place.

Recently Updated Inmate Records

Records that were changed in the last 24 hours are marked as “recently updated.” This label helps you spot new bookings, recent releases, and changes in custody status. The search results page often shows a section for recently updated records. You can browse this section to see all changes across the jail without searching for a specific name.

Recently updated records are useful for journalists, lawyers, and community members who want to track jail activity. They also help families stay on top of bond payments, court dates, and release plans. The update timestamp tells you exactly when the record was changed, so you can trust the timeline.

Checking Whether Someone Is Still in Custody

If you only need to know if someone is still in custody, the search tool gives you a quick answer. Type the name, look at the custody status, and check the housing location. A status of “in custody” with a housing location confirms the person is still at the jail. If the profile shows no housing location and the status reads “released,” the person has already left.

Here are a few quick checks you can do to confirm custody.

• Look at the custody status field at the top of the profile.
• Check the housing location to see if a unit is listed.
• Read the last update date to confirm the data is fresh.
• Call the jail if the status looks unclear or out of date.

Jail Facilities and Inmate Locations

The Shelby County jail system runs several facilities that hold inmates at different security levels. Each facility has its own rules, staff, and visiting hours. When you search for an inmate, the profile shows the exact facility where the person is housed. Knowing the facility helps you plan visits, send mail, and call the right office. Some inmates are held at the main jail, while others are at satellite facilities or work release centers.

Each facility falls under the sheriff’s office, but they operate as separate locations. The inmate search tool links each inmate to a specific facility, so you can find the right contact details. If you are not sure which facility you need, call the sheriff’s office and ask. Staff can point you to the right place based on the inmate’s name or ID number.

County Jail Facilities

The county jail is the main holding center for people arrested in Shelby County. It processes new arrests, handles bonding, and houses inmates before trial. The jail has multiple units, each with its own security level. Some units handle low-risk inmates, while others handle high-security cases. The inmate profile lists the unit and the security level for each inmate.

Along with the main jail, the county runs other facilities that hold specific groups of inmates. These include work release centers, medical units, and holding facilities for people waiting to be transferred to state prison. Each facility has its own rules for visits and communication, so always check the profile before planning a trip.

Finding the Correct Jail Facility

To find the correct jail facility, look at the inmate’s housing location in the search results. The housing field lists the facility name and the unit. If the housing field is blank, the inmate may have been released or transferred. In that case, call the sheriff’s office to confirm. The phone number for the sheriff’s office is listed in the contact section of the website.

When you know the facility, you can look up its address and visiting hours. Some facilities require appointments for visits, while others allow walk-ins. If you plan to visit, arrive early to clear security. Bring a valid photo ID and leave personal items in your car, as the jail does not allow them inside.

Inmate Location Information

The inmate location field shows the exact housing assignment. This includes the building, the unit, and the bed number. Knowing the exact location helps the jail staff find the inmate when you arrive for a visit. It also helps mailroom staff deliver letters and packages to the right person. The location may change if the inmate is moved to a different unit for medical reasons, discipline, or court appearances.

If the location changes after your search, the profile updates within a few hours. You can re-run the search before your visit to get the latest unit. This simple step saves time and avoids confusion at the front desk.

Facility Contact Information

Each facility has its own phone number and address. The inmate profile often lists the main contact number for the facility where the inmate is held. You can also find facility details on the sheriff’s office website. The main sheriff’s office phone line can transfer you to any facility if you need help.

If you need to send money to an inmate’s account, the facility page will list the accepted payment methods. Most jails accept deposits through online systems, kiosks, or money orders sent by mail. Each method has its own rules and fees, so check the facility page before you send any funds.

Jail Visiting Information

Jail visiting hours vary by facility and unit. Most facilities offer visits on weekends and some weekdays. Each inmate is usually allowed a set number of visits per week, with a limit on the number of visitors per visit, which can also be verified through official jail roster documents for complete records. You can find the schedule on the sheriff’s office website or by calling the facility directly. Visits are often scheduled in advance, especially for high-security units.

Before your visit, dress in approved clothing and bring only your photo ID. Do not bring cell phones, bags, or other personal items. The jail will search you and your belongings before you enter the visiting area. Children are allowed but must be supervised by an adult at all times.

Searching by Inmate Name

Searching by inmate name is the most common way to find someone in custody. The system accepts first names, last names, or full names. You can also search by alias if you know one. If the name is common, the system returns a longer list. You can then narrow the list by adding a date of birth or a booking date. The search tool sorts results by booking date, so newer arrests appear at the top.

For the best results, use the full legal name of the inmate. Avoid nicknames unless the system lists them as aliases. If you are not sure how the name is spelled, try a few variations. Common name searches often return many results, so adding extra details helps you find the right person faster.

Searching by First and Last Name

To search by first and last name, type the last name in the first box and the first name in the second box. Some search tools also let you enter the middle name or initial. Adding more details improves the accuracy of your search. If the system returns multiple results, click on each profile until you find the right one.

If you are not sure of the spelling, use the soundex feature if the search tool has one. This feature matches names that sound similar, even if the spelling is different. It is helpful when the inmate has a name that is hard to spell or comes from a different language background.

Searching Common or Similar Names

Searching common names can be tricky because the results page may have hundreds of entries. To handle this, use filters to narrow the list by booking date, age, or charge type. For example, if you know the person was arrested in the last week, set the date filter to show only recent bookings. The system will refresh the list to match your filters.

If you still see too many results, try searching by ID number or booking number instead. These numbers are unique to each inmate and will pull up the right profile on the first try. The numbers are often printed on court papers, release forms, or bond receipts.

Using Additional Identifying Details

Adding extra details can make your search much easier. If you know the date of birth, the booking date, or the case number, type those into the search box. Many search tools let you combine a name with one or more details. This is the best way to handle common names or large families where several members share the same name.

Here are some details that help you narrow down the search.

• Date of birth or age range
• Booking date or release date
• Known charges or case type
• Alias or nickname
• Last known address within the county

What to Do When No Record Appears

If no record appears, there are a few possible reasons. The person may have been released, transferred to another facility, or booked under a different name. The record may also be too new to appear in the search tool, especially if the booking happened in the last few hours. In any case, you should wait a few hours and try the search again. If the record still does not appear, call the sheriff’s office for help.

When calling the sheriff’s office, have the person’s full name, date of birth, and any other details ready. Staff can check internal systems that are not available online. They can also tell you if the person was transferred to state custody or another county jail.

Released Inmates

Looking for a released inmate takes a different process than searching for a current inmate. Once a person leaves the jail, their record moves to the released inmate list. This list holds information about people who were released in the last few days or weeks. Older records may be archived and require a public records request. The online search tool is the best place to start, but it only covers recent releases.

Released inmate searches are common for people who need to confirm a release time, find a bond receipt, or check the date of release. Legal teams also use these records to track case timelines and confirm that a client has left custody. The released inmate list is a public record, so anyone can view it.

How to Find Recently Released Inmates

To find recently released inmates, use the search tool and filter the results by release date. The filter lets you set a date range, such as the last seven days or the last 30 days. The system shows inmates who were released in that window. You can also search by name to see if the person is on the released list.

If the person was released in the last 24 hours, the search may still show them in custody because the records update on a delay. You can check back in a few hours, or call the jail to confirm. Released records stay in the system for a few weeks before they are archived.

Release Status and Dates

The release status field shows the type of release. Common release types include bond release, sentence completion, transfer, and court order. Each release type has its own paperwork and follow-up steps. The release date field shows the exact date and time the inmate left the facility. This information is helpful for legal teams and family members who need to plan a pickup or a meeting.

If the inmate posted bond, the release date will show the time the bond was processed. For inmates who finished their sentence, the release date is the end of the court-ordered term. For transfers, the release date is the day the inmate was moved to another facility, and the profile will show the receiving facility.

Why Released Individuals May Not Appear

Released inmates may not appear in the search for several reasons. The most common reason is that the record was archived after a few weeks. Another reason is that the inmate was transferred to a state prison or a federal facility, and the record was moved to that system. Some records are also sealed by court order, especially for juveniles or cases that ended in acquittal.

If the person does not appear on the released list, you can submit a public records request to the sheriff’s office. The request asks for archived records and may take a few days to process. There may be a small fee for copies of the records, but the basic release information is usually free.

Finding Older Custody Information

Older custody information is harder to find online. The sheriff’s office only keeps recent records in the public search tool. For older records, you need to submit a public records request. The request should include the inmate’s full name, date of birth, and the approximate dates of custody. The sheriff’s office will search its archive and provide the records you need.

Another option is to check the court records for the same case. The court system keeps a longer history of cases, including arraignment dates, plea deals, and sentence outcomes. The court case number, if you have it, is the best way to find these records.

Inmate Search Problems

Sometimes the inmate search tool does not return the results you expect. You may type a name and see no matches, or you may see a name that does not match the person you are looking for. These problems usually have simple fixes. The most common issues include name spelling, recent bookings, recent releases, and records that are not available online. Knowing what to check saves you time and frustration.

If you run into a problem, try the search again with different details. If the problem persists, call the sheriff’s office. Staff can look up the record directly and tell you what is happening with the inmate. Most search problems are resolved with a single phone call.

Why an Inmate May Not Appear

An inmate may not appear for several reasons. The booking may be too recent, and the record has not yet been added to the search tool. The person may have been released, and the record has been moved to the archived list. The inmate may have been transferred to another facility, and the new facility manages the record. In some cases, the record may be sealed by a court order.

If the inmate does not appear, wait a few hours and try again. New bookings usually appear in the system within a few hours. If the inmate was transferred, the new facility should have a record, but you may need to contact that facility directly.

Name Spelling and Search Errors

Name spelling is a common cause of search errors. If you type a name with the wrong spelling, the system will not find a match. The system uses exact matches, so a small change in spelling can hide the record. Try different spellings, including common variations. If the person uses a middle name, try searching with that name as well.

To avoid spelling errors, check the documents you have. Court papers, bond receipts, and arrest reports all have the correct spelling. If you do not have any documents, ask another family member for the exact name. Once you find the right spelling, save it for future searches.

Recently Booked Individuals

Recently booked individuals may not appear in the search right away. The booking process takes time, and the record is uploaded to the search tool only after the inmate is fully processed. This can take a few hours. If you know someone was just arrested, wait a few hours before searching. You can also call the jail to confirm that the booking is in progress.

Once the record is available, it will show the booking date, the charges, and the bond amount. The housing location may take a little longer to appear, as staff assign housing after the booking is complete.

Recently Released Individuals

Recently released individuals may still appear in the search results, but their status will show “released.” The release date and time will also be listed. If you are trying to confirm a release, check the status field and the release date. If the release happened within the last few hours, the record may still show “in custody” until the system updates.

After a release, the record stays in the system for a few weeks. Once archived, the record moves out of the online search tool. To find older release information, you can request archived records from the sheriff’s office.

Records Not Available Online

Some records are not available online. Sealed records, juvenile records, and federal holds are not shown in the public search tool. If the inmate has a federal hold, the case is managed by the federal court system, and the local jail will only show limited details. Sealed records require a court order to view, which the sheriff’s office cannot grant.

If you need records that are not online, contact the sheriff’s office or the court clerk. They can tell you what records are available and how to request them. Public records requests usually require a written form, a small fee, and a few days of processing time.

Visiting and Contacting an Inmate

Visiting and contacting an inmate is an important part of keeping in touch with a loved one who is in custody. The sheriff’s office has rules for visits, phone calls, mail, and money deposits. Each facility follows the same general rules, but there may be small differences based on the housing unit and the security level. Always check the facility page before you visit or send anything.

Visits, calls, and mail all help inmates stay connected to their families. They also help with mental health and reduce stress. Knowing the rules helps you avoid problems and keeps your loved one in good standing with the jail staff.

Inmate Visitation Information

Visitation information is listed on the facility page. The page shows the visiting hours, the rules for visitors, and the dress code. Most facilities require visitors to schedule visits in advance. Walk-in visits may be allowed during open hours, but they are not guaranteed. You can schedule visits through the online portal or by calling the facility.

Each inmate has a set number of visits per week. The number depends on the housing unit and the security level. High-security units have stricter rules and fewer visits. Juvenile inmates and inmates with medical issues may have different rules as well.

How to Contact an Inmate

To contact an inmate, you can visit in person, call the inmate’s phone account, or send mail. Each method has its own rules. Visits happen at the facility during visiting hours. Phone calls go through a special phone system that the jail operates. Mail goes through the jail mailroom, where staff check each letter for banned items.

If you want to contact an inmate, ask the facility about the best method. Phone calls and visits are usually the fastest, but they require scheduling. Mail is a good option for long letters or photos, but it can take a few days to be delivered.

Phone and Communication Options

Inmates can make outgoing calls through a phone system managed by the jail. Inmates cannot receive incoming calls, but they can call approved numbers on the phone list. To add a number to the list, the inmate must submit your name and number through the inmate phone system. Once you are on the list, the inmate can call you during free time.

Phone calls are recorded, except for legal calls to a lawyer. There is a cost per minute, and the cost is billed to the inmate’s account or the called party. You can also send messages through the inmate messag

ing system if the facility offers one. Messages are checked by staff before they are delivered to the inmate.

Mail and Property Rules

Mail is a common way to stay in touch with an inmate. You can send letters, photos, and approved items through the mail. All mail is checked by staff, so you cannot send anything that is banned. Banned items include drugs, weapons, cash, and certain types of clothing. Photos must be printed on regular paper, and they cannot show anything inappropriate.

Here is a simple list of what you can and cannot send through the mail.

• Letters written on plain white paper
• Photos that are not larger than 4×6 inches
• Stamps and envelopes if the inmate needs them
• Books and magazines sent directly from a publisher
• No cash, checks, or money orders sent through letters
• No food, gum, or other items that can spoil

Address the letter with the inmate’s full name, ID number, and the facility address alongside official recent bookings records for accurate details. The mailroom delivers mail to the inmate within a few days.

Visitation Requirements

Visitation requirements include a valid photo ID, an approved visitor list, and the right dress code. Visitors must be on the inmate’s approved list before they can visit. The inmate adds visitors through the inmate phone system or during the booking process. Each inmate can usually add a set number of visitors to the list.

On the day of the visit, arrive early to clear security. Wear approved clothing, such as a shirt with sleeves and closed-toe shoes. Do not wear anything too tight, too revealing, or too baggy. Leave cell phones, bags, and other personal items in your car or in a locker at the facility.

Contact Information

If you need to reach the Shelby County Sheriff’s Office for help with an inmate search, custody question, or facility detail, use the contact details below.

Frequently Asked Questions

Find quick answers to common questions about using the Shelby County inmate search portal.

How can I search for an inmate by name?

Visit the official Shelby County Sheriff website and open the inmate search page. Enter the full or partial name in the search box and click submit. The system returns a list of matches with basic details such as booking number, age, and custody status. Click a record to view full booking information, housing location, and upcoming court dates. The site updates daily, so the latest data appears without calling the jail.

Where can I find a current inmate’s jail location?

The inmate’s housing location appears on the detailed record after you locate the person by name or ID. Look for the field labeled “Facility” or “Housing Location.” It shows the specific detention center or wing within the Shelby County jail system. This information is part of the public record and updates each day as inmates are moved.

How do I check if someone was recently booked?

Use the “Recent Bookings” filter on the inmate search portal. Select the date range you need, then submit the query. The results list each newly booked individual with their booking number, arrest date, and charges. You can also sort by name to find a specific person. The list reflects bookings entered within the last 24 hours.

Why might an inmate not appear in the search results?

An inmate may be missing if the booking has not yet been entered into the online system, which can happen for a few hours after arrest. Some records are sealed for legal reasons, such as juvenile cases or ongoing investigations. Additionally, a misspelled name or incorrect ID number will prevent a match, so verify spelling and use any known aliases.

How often does Shelby County update inmate records?

The sheriff’s office updates the inmate database once each day. New bookings, releases, and status changes are entered during nightly processing. Because updates occur nightly, information on the site may be up to 24 hours old. For the most current status, you can call the jail’s information line during office hours.